Shipping policy
Shipping Policy
Last updated: July 2025
1. Introduction
At Aloe Leve, we understand that receiving your gear promptly and in perfect condition is as important as the quality of the products themselves. This Shipping Policy explains how we handle the delivery of your orders, from processing to your doorstep.
We are proud to offer free international shipping on all orders to our supported countries, with no minimum purchase required. Delivery timeframes and terms are outlined below.
This policy applies to all products purchased through our website.
2. Countries We Ship To
2.1 Australian Deliveries
We deliver to all Australian states and territories, including metro, regional, and most remote areas.
2.2 International Deliveries
We currently ship to the following countries:
- Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
- Asia-Pacific: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand
- Americas: Canada, United States
- Middle East: United Arab Emirates
Important: We only ship to the countries listed above. If your country is not listed, we cannot process your order at this time.
3. Order Processing Times
- Orders are processed within 1–3 business days (Monday to Friday).
- Orders placed before 2:00 PM AEST are typically processed within 2 business days.
- Pre-order or custom items may have extended processing times as shown on product pages.
- Processing begins once payment is confirmed and inventory is verified.
4. Shipping Times and Methods
We work with reliable international shipping partners to ensure your order reaches you safely. Delivery times vary by destination and local customs processing.
4.1 Estimated Delivery Times
Delivery estimates by country are provided at checkout and may range from 5 to 20 business days depending on your location.
Estimated Delivery Times by Country:
- Australia – 8–14 business days
- Austria – 10–18 business days
- Belgium – 10–18 business days
- Canada – 7–15 business days
- Czechia – 10–18 business days
- Denmark – 8–16 business days
- Finland – 10–18 business days
- France – 8–16 business days
- Germany – 8–16 business days
- Hong Kong SAR – 8–16 business days
- Ireland – 8–16 business days
- Israel – 10–20 business days
- Italy – 10–18 business days
- Japan – 10–20 business days
- Malaysia – 10–18 business days
- Netherlands – 8–16 business days
- New Zealand – 7–15 business days
- Norway – 10–18 business days
- Poland – 10–18 business days
- Portugal – 10–18 business days
- Singapore – 8–16 business days
- South Korea – 10–18 business days
- Spain – 8–16 business days
- Sweden – 8–16 business days
- Switzerland – 10–18 business days
- United Arab Emirates – 12–20 business days
- United Kingdom – 7–15 business days
- United States – 7–15 business days
Important Notes:
- Delivery times are estimates and may vary due to customs processing, local courier delays, or peak seasons.
- Remote or rural areas may require an additional 2–5 business days.
- During peak periods (holidays, sales events), delivery times may be extended.
5. Delivery Locations
- Residential and business addresses
- Parcel lockers (where available)
- PO Boxes (for smaller items only, subject to carrier restrictions)
6. Shipping Costs
Free Shipping Policy: We offer free standard shipping on all orders to supported countries with no minimum spend required.
Important: All displayed prices include shipping costs. No additional shipping fees will be charged at checkout.
7. Order Tracking
7.1 Tracking Information
Once your order is shipped, you will receive a confirmation with tracking details. You can also track your order through your account on our website.
7.2 Tracking Activation
- Tracking typically activates within 24–48 hours of shipment.
- For international orders, tracking may take up to 5 business days to show updates.
- Some remote areas may have limited tracking visibility.
7.3 Tracking Issues
If your tracking shows no updates for 5 or more business days, please contact us immediately so we can investigate with our shipping partners.
8. Address Requirements & Changes
8.1 Address Accuracy
- Full recipient name
- Complete street address with unit/apartment numbers
- Correct postal/ZIP code
- Phone number (required for international deliveries)
8.2 Address Changes
Address changes must be requested immediately after placing your order. Once an order enters processing, address changes may not be possible.
8.3 Incorrect Addresses
Orders returned due to incorrect or incomplete addresses may incur reshipping fees or restocking charges.
9. Customs and Import Duties
9.1 International Orders
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- These fees are not included in our product prices or shipping costs.
- Delivery may be delayed if customs documentation is required.
9.2 Customs Declarations
We accurately declare all items and their values on customs forms as required by international shipping regulations.
10. Special Circumstances
10.1 Weather Events & Natural Disasters
Shipping delays may occur during extreme weather events, natural disasters, or other circumstances beyond our control. We will keep you informed of any significant delays affecting your order.
10.2 Peak Periods
During busy periods (Black Friday, Christmas, major events), processing and delivery times may be extended. We recommend placing orders early during these periods.